Shipping policy

Shipping Policy

Processing Time All orders are processed within 2-5 business days. Orders are not processed or shipped on weekends or holidays.

Domestic Shipping (United States) We offer Standard and Express shipping options at checkout. Standard shipping typically takes 5-7 business days. Express shipping typically takes 2-3 business days.

International Shipping We ship to select countries worldwide. International orders are shipped via USPS or DHL Express. Delivery times vary by destination, typically 7-21 business days. Customers are responsible for any customs fees, duties, or taxes imposed by their country.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at support@brokenbutterfly.com within 7 days of the expected delivery date so we can make it right.